THE EAGLE CONFERENCING ADVANTAGE
- What is audio conferencing?
With audio conferencing, you can bring your entire team together, even if they’re separated by oceans. Real-time audio conferencing is a flexible solution that allows you to connect in real time by phone.
- What is a conference call service provider?
A conference-call service provider is independent of your local phone company. It is a separate company licensed by a DoT of India to provide value-added services, including conferencing and voicemail.
- Why do I need audio conferencing?
When your company is working on a project, teamwork drives results. Via teleconference, you can easily make pitches, strategize, discuss and resolve problems, and bring key players together in an instant. It’s an inexpensive communication solution, no matter what the project. Our ability to handle large, event-based calls also enables you to make virtual proposals and presentations to audiences worldwide.
- What is the minimum contract period?
With Eagle Conferencing, you’re never locked into a contract. It’s just one more way that we provide flexible, business-centric communications solutions to our clients.
MANAGING YOUR CONFERENCE CALL
A moderator is the organizer of the conference call. Using a special code, the moderator opens the conference line, allowing other callers to dial in.
- Who are participants and attendees?
A participant or attendee is anyone invited by the moderator to participate in the conference call. Participants access the conference line by entering their participant code, which is provided by the moderator in the invitation.
- How does a participant call into the conference line?
With our state-of-the-art system, connecting to a conference call is easy. Participants simply:
1. Call the conference bridge number
2. Enter their pass code
3. State your name followed by the “#” sign
It is important that Participant should not call the conference bridge number early or at any other time than that which is scheduled; access to the conference line is only available as arranged for by the moderator. The correct pass code must be entered to gain access.
- How do I mute and un-mute during a call?
By pressing *6 on the telephone, you can utilize the mute function during a call. To get back to your call, press *6 again
- How do I increase of decrease the volume on all lines?
Simply press *4 to increase the volume by +1Db, up to 3 times. If you keep pressing the same, it will go down by -1 Db. Once you finish your call, your phone will go back to 0Db automatically.
- Can the moderator end the call before scheduled?
At any time, the moderator can press “*#” to end the conference immediately.
- How can I change the conference line to lecture or listen-only mode?
Only the moderator can change the call to lecture mode. When the moderator presses *5, the system will play a tone and then place all participant lines (except the moderator’s line) into listen-only mode.To get back to normal mode the Moderator should press *5 again.
- Why should you choose Eagle Conferencing over competition?
With Eagle Conferencing, you get the best of both worlds. With more than 20 years experience providing conference-call-services, our industry knowledge is second to none. We’re also small enough to provide all of the support you need – when you need it.
- Is there a difference between your equipment and that used by competition?
Most conference call service providers use similar equipment. For that reason, you will not see much difference in the features or services offered by many of the conference service providers in India. The difference with Eagle Conferencing is our commitment to superior service.
- If there is no difference in equipment, why does the competition charge more than Eagle?
At Eagle, we believe in providing the best service at the best price. As to why our competitors choose to charge higher rates, you should ask them.
- Do you provide local dial-in numbers like Reliance or TTSL?
We do not provide local numbers, for a specific reason: it causes confusion as to which number should be provided to your callers. Local numbers were used in the past, when STD rates were much higher. Now that STD rates are lower, you can call anywhere in India for a low price.
- Can you provide operator services?
Yes, we provide customized operator services if you need them. To learn more about rates and features,contact your Eagle account executive
- What is your core strength?
Our core strength is in providing unattended, reservation-less conferencing with elite service at economical rates. To assist you in getting the best value out of your conferencing services, our pricing is designed in 3 tiers, which are based on your usage pattern.
- Can I change my package or scheme in the middle of the month?
You can change your service at any time. If you select to make changes at the end of the month, we will adjust your rates for the following month. Otherwise, we simply prorate the affected portion of the bill and adjust your billing from the time that changes are made.
- What is your billing cycle?
We process all statements on the first of the calendar month.